This policy explains what information Live Oak Lawn Care collects through this website, how we use it, and who it's shared with.
Who We Are
Live Oak Lawn Care is a locally owned lawn care business based in Wilmington, North Carolina. This privacy policy applies to the website liveoaklawncarenc.com and the services we offer through it.
If you have any questions about this policy, you can reach us at (910) 409-1678 or liveoaklawncare26@gmail.com.
Information We Collect
Information You Provide
When you submit our quote request form, we collect:
- Your name
- Phone number
- Email address (optional)
- Property address
- The services you're interested in
- Lot size and service-specific details you select
- Any notes you add
When you submit our contact form, we collect your name, email address, subject line, and the message you send us.
Information Collected Automatically
Like most websites, we automatically collect some technical information when you visit, including your IP address, browser type, device type, pages viewed, and how you arrived at our site. This information helps us understand how the site is used and improve it over time.
How We Use Your Information
We use the information you provide to:
- Respond to quote requests and contact form messages
- Contact you about scheduling and completing the services you requested
- Provide an accurate estimate based on the details you share
- Keep records of past work and communications
We use automatically collected information to measure website traffic, understand how visitors interact with the site, improve our pages, and measure the performance of our advertising.
Third-Party Services We Use
We use several third-party services that receive or process information from this site. Each one has its own privacy policy.
Google Analytics
We use Google Analytics (GA4) to understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect information about your visit, including pages viewed, time on site, and general location (at the city level). This information is sent to and stored by Google. For more information, see Google's Privacy Policy. You can opt out of Google Analytics by installing Google's opt-out browser add-on.
Google Ads
We use Google Ads to advertise our services and measure which ads lead to quote requests. When you submit a quote request, a conversion event is sent to Google Ads. Google may also use cookies to show you our ads on other sites you visit. You can manage your ad personalization settings in your Google Ads Settings.
Netlify
This website is hosted by Netlify, and our forms are processed through Netlify Forms. When you submit a form, the information is sent to Netlify's servers where it is stored so we can access it. Netlify may also log standard server access information (such as your IP address). See Netlify's Privacy Policy for details.
Google Workspace (Gmail) and Google Sheets
When you submit a quote request, the details are emailed to our business email account (hosted by Google) and also saved to a Google Sheet that we use to track incoming requests. See Google's Privacy Policy.
Google Fonts
We use Google Fonts to display our typography. When you load the site, your browser requests the fonts from Google, which means Google can see your IP address.
Cookies
This website uses cookies set by Google Analytics and Google Ads. These cookies help measure site traffic and ad performance. You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the site but will not prevent you from submitting a quote request.
How We Share Your Information
We do not sell your personal information. We share information only with the service providers listed above, and only to the extent needed for them to provide their service to us. We may also disclose information if required by law.
How Long We Keep Your Information
We keep quote request and contact form information for as long as we have a business reason to, such as maintaining records of past service, following up on quotes, or for tax and accounting purposes. You can ask us to delete your information at any time by contacting us (see below).
Your Choices
You can:
- Ask us what information we have about you
- Ask us to correct or delete your information
- Opt out of Google Analytics using the browser add-on linked above
- Manage ad personalization in your Google Ads Settings
- Control cookies through your browser
To make a request, contact us at liveoaklawncare26@gmail.com or (910) 409-1678.
Children
This website is intended for adults requesting lawn care services. We do not knowingly collect information from children under 13. If you believe a child has submitted information to us, please contact us and we will delete it.
Security
We take reasonable steps to protect the information we receive. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. When we do, we'll update the effective date at the top of this page. Significant changes will be noted on our website.
Contact Us
Questions about this policy or your information?
- Phone / Text: (910) 409-1678
- Email: liveoaklawncare26@gmail.com